After-sales service is to relieve the worries of use and make consumers trust the product more. Quality and after-sales, both of which are indispensable to the product. Any neglect will reduce consumers’ trust in the product’s reputation. Perhaps this is the silent effect of the brand!

Laser equipment (laser marking machine, laser welding machine, laser inkjet printer, laser deep engraving machine, etc.) as high-tech products, its after-sales service is very important, such as delivery, installation, training, maintenance, technical support, Maintenance, troubleshooting, etc. Therefore, the service starts only after purchasing the laser equipment.

In a highly competitive market, many companies pay attention to unique services. Start from the "customer" and proceed from the "customer" benefit. After-sales service is not provided by every business, nor is it highly valued by every business.

After-sales service is the key to buying a machine. Why is there such a big difference in the price of the same type of laser equipment on the market? The reason is that some companies do not consider the cost of after-sales service. Almost all the accessories used are inferior in the market, and some are even refurbished from old machines. Some merchants are more enthusiastic about customers in pre-sales, and after customers have purchased their products and used them for a period of time, they will not be lukewarm, and some may even be indifferent to customers. Once the product has passed the warranty period, if it is repaired, a high fee will be charged. They didn't think about after-sales service at all. Once there was a problem with the machine, they would shirk it with this or other excuse.

Foshan Fulan Laser adheres to the principle of "integrity-based, quality first, efficient service, and win-win cooperation" to provide customers with high-quality services. Provide customers with high-quality pre-sales, in-sales and after-sales services; engineer point-to-point training, maintenance, fault repair, and process debugging support; establish a complete user profile, regular return visits, and customer satisfaction surveys.

After-sale service of Foshan Fulan Laser:

① From the date of purchase and arrival, enjoy free software upgrades for life;

②You can go to the company to participate in various technical training courses for free at any time;

③Provide technical support and spare parts;

④The whole machine has a one-year warranty and lifetime maintenance;

⑤Point-to-point training, maintenance, fault repair and process debugging support for technicians;

⑥Establish a complete user profile, regular return visits and customer satisfaction surveys;

⑦If you encounter equipment problems that you cannot solve by yourself, you can consult our company at any time, our company is available for you 24 hours a day, and we will solve the equipment problems for you as soon as possible and minimize the loss of customer time.

Looking at products and services from the perspective of customers, in order to better serve more customers, Fulan Laser's after-sales service has been constantly improving and improving itself.